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E&O Manual

Disclaimer and Table of Contents

Introduction

Binders, Certificates of Insurance and Producer of Record Letters

Cash Management Procedures

Mail Procedures

Suspense Procedures

Telephone Procedures

Commercial Lines Procedures

Personal Lines Procedures

Surplus Lines and Non-Admitted Companies

Claims Procedures

Employment Practices and Personnel Procedures

Independent Contractors and Leased Employees

Policy Checklist

Fair Credit reporting Act of 1970

Agents Responsibilities and Duties